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    Frequently Asked Questions

    1) What is America Net Mobile SIM Card?

    America-Net Mobile SIM Card is a mobile phone service (cellular) for exclusive use throughout the American territory.

    2) How does it work?

    Like the prepaid model used in Brazil, when inserting the SIM card in your phone, it needs to be enabled through our portal (site), our call center (0800) or by any authorized dealer. After the enabling on, the SIM card will be ready to receive and make calls.

    3) Who needs the America Net Mobile SIM Card?

    • Students, to facilitate the contact with Family and friends in Brazil either by phone or internet;

    • Executive Officers in business trips, by offering both voice and data services for short and long term trips, maintaining the contact with customers, suppliers and employees, and enabling interconnection Brazil and the United States, with quality and differentiated cost;

    • Tourists, to be in touch with family and friends and keep them updated about what is happening, their experiences in the United States... and everything else;

    • Residents, who want to lessen their missing of family and friends that are living in Brazil.

    4) Why does America-Net Mobile SIM card is a better option than using my current phone in the United States?

    When you use your current cell phone abroad, the phone companies charge fees for the international roaming, both for calls and internet access. In fact, even when you receive calls abroad, you are not free of charges. Additionally, such rates are extremely higher than those normally practiced, and in many cases the rates are exorbitant.

    5) Is the SIM card compatible with my device?

    The SIM Card is compatible with any device not locked by your current network operator.

    6) Can the SIM card operate in prepaid model?

    Yes. You can choose the model according to your needs and that will enable unlimited internet access and calls to mobiles in Brazil.

    7) Are there SIM card post-paid models?

    No. But it’s possible to program an automatic reload according to the chosen plan and continue to use with no worries.

    8) Is there any contract for this product?

    There is only a license to use the SIM card in the US. There are no penalties or fines if you stop using the product before the established deadlines.

    9) Does the SIM Card work in Brazil?

    No. The service is only for the use in the American territory.

    10) What city in the US the cell phone number is from?

    You can use a cell phone number of any American city under the coverage of America Net Mobile. When enabling your SIM Card on the portal you need to inform the Zip Code of the city in the US and the system will assign a local number, based on the informed Zip Code of the city.

    11) What city in Brazil is the landline fix number from?

    Currently the service is available for the following locations:

    County State Area Code
    ARUJA SP 11
    BARUERI SP 11
    BIRITIBA-MIRIM SP 11
    CAIEIRAS SP 11
    CAJAMAR SP 11
    CARAPICUIBA SP 11
    COTIA SP 11
    DIADEMA SP 11
    EMBU SP 11
    EMBU-GUACU SP 11
    FERRAZ DE VASCONCELOS SP 11
    FRANCISCO MORATO SP 11
    FRANCO DA ROCHA SP 11
    GUARAREMA SP 11
    GUARULHOS SP 11
    ITAPECERICA DA SERRA SP 11
    ITAPEVI SP 11
    ITAQUAQUECETUBA SP 11
    JANDIRA SP 11
    JUQUITIBA SP 11
    MAIRIPORA SP 11
    MAUA SP 11
    MOJI DAS CRUZES SP 11
    OSASCO SP 11
    PIRAPORA DO BOM JESUS SP 11
    POA SP 11
    RIBEIRAO PIRES SP 11
    RIO GRANDE DA SERRA SP 11
    SALESOPOLIS SP 11
    SANTA ISABEL SP 11
    SANTANA DE PARNAIBA SP 11
    SANTO ANDRE SP 11
    SAO BERNARDO DO CAMPO SP 11
    SAO CAETANO DO SUL SP 11
    SAO LOURENCO DA SERRA SP 11
    SAO PAULO SP 11
    SUZANO SP 11
    TABOAO DA SERRA SP 11
    VARGEM GRANDE PAULISTA SP 11
    BERTIOGA SP 13
    CUBATAO SP 13
    ESTANCIA SANTA CRUZ SP 13
    GUARUJA SP 13
    ITANHAÉM SP 13
    MONGAGUÁ SP 13
    PERUÍBE SP 13
    PRAIA GRANDE SP 13
    SANTOS SP 13
    SAO VICENTE SP 13
    SÃO JOSÉ DO RIO PRETO SP 17
    PRESIDENTE PRUDENTE SP 18
    AMERICANA SP 19
    ARTUR NOGUEIRA SP 19
    CAMPINAS SP 19
    COSMÓPOLIS SP 19
    ENGENHEIRO COELHO SP 19
    HOLAMBRA SP 19
    HORTOLÂNDIA SP 19
    INDAIATUBA SP 19
    JAGUARIÚNA SP 19
    JARDIM ALVORADA SP 19
    MONTE MOR SP 19
    NOVA APARECIDA SP 19
    NOVA ODESSA SP 19
    NOVA VENEZA SP 19
    PAULINIA SP 19
    PEDREIRA SP 19
    SANTA BÁRBARA D'OESTE SP 19
    SANTO ANTÔNIO DA POSSE SP 19
    SUMARE SP 19
    VALINHOS SP 19
    VINHEDO SP 19
    BELFORD ROXO RJ 21
    DUQUE DE CAXIAS RJ 21
    GUAPIMIRIM RJ 21
    ITABORAÍ RJ 21
    ITAGUAÍ RJ 21
    JAPERI RJ 21
    MAGE RJ 21
    MESQUITA RJ 21
    NILOPOLIS RJ 21
    NITEROI RJ 21
    NOVA IGUACU RJ 21
    PARACAMBI RJ 21
    QUEIMADOS RJ 21
    RIO DE JANEIRO RJ 21
    SAO GONCALO RJ 21
    SAO JOAO DE MERITI RJ 21
    SEROPÉDICA RJ 21
    TANGUÁ RJ 21
    BALDIM MG 31
    BELO HORIZONTE MG 31
    BETIM MG 31
    BRUMADINHO MG 31
    CAETÉ MG 31
    CAPIM BRANCO MG 31
    CONFINS MG 31
    CONTAGEM MG 31
    ESMERALDAS MG 31
    FLORESTAL MG 31
    IBIRITE MG 31
    IGARAPÉ MG 31
    ITATIAIAÇU MG 31
    JABOTICATUBAS MG 31
    JUATUBA MG 31
    LAGOA SANTA MG 31
    MÁRIO CAMPOS MG 31
    MATEUS LEME MG 31
    MATOZINHOS MG 31
    NOVA LIMA MG 31
    NOVA UNIÃO MG 31
    PEDRO LEOPOLDO MG 31
    RAPOSOS MG 31
    RIBEIRAO DAS NEVES MG 31
    RIO ACIMA MG 31
    RIO MANSO MG 31
    SABARA MG 31
    SANTA LUZIA MG 31
    SÃO JOAQUIM DE BICAS MG 31
    SÃO JOSÉ DA LAPA MG 31
    SARZEDO MG 31
    TAQUARAÇU DE MINAS MG 31
    VESPASIANO MG 31
    ADRIANÓPOLIS PR 41
    AGUDOS DO SUL PR 41
    ALMIRANTE TAMANDARE PR 41
    ARAUCARIA PR 41
    BALSA NOVA PR 41
    BOCAIÚVA DO SUL PR 41
    CAMPINA GRANDE DO SUL PR 41
    CAMPO LARGO PR 41
    CAMPO MAGRO PR 41
    CERRO AZUL PR 41
    COLOMBO PR 41
    CONTENDA PR 41
    CURITIBA PR 41
    DOUTOR ULYSSES PR 41
    FAZENDA RIO GRANDE PR 41
    ITAPERUÇU PR 41
    LAPA PR 41
    MANDIRITUBA PR 41
    PARAQUARA PR 41
    PINHAIS PR 41
    QUATRO BARRAS PR 41
    QUITANDINHA PR 41
    RIO BRANCO DO SUL PR 41
    SÃO JOSE DOS PINHAIS PR 41
    TIJUCAS DO SUL PR 41
    TUNAS DO PARANA PR 41
    ALVORADA RS 51
    ARARICÁ RS 51
    ARROIO DOS RATOS RS 51
    BARRA DO RIBEIRO RS 51
    CACHOEIRINHA RS 51
    CAMPO BOM RS 51
    CANOAS RS 51
    CAPELA DE SANTANA RS 51
    CHARQUEADAS RS 51
    DOIS IRMAOS RS 51
    ELDORADO DO SUL RS 51
    ESTANCIA VELHA RS 51
    ESTEIO RS 51
    GLORINHA RS 51
    GRAVATAÍ RS 51
    GUAIBA RS 51
    IVOTI RS 51
    MONTENEGRO RS 51
    NOVA HARTZ RS 51
    NOVA SANTA RITA RS 51
    NOVO HAMBURGO RS 51
    PAROBÉ RS 51
    PORTAO RS 51
    PORTO ALEGRE RS 51
    SANTO ANTÔNIO DA PATRULHA RS 51
    SÃO JERÔNIMO RS 51
    SAO LEOPOLDO RS 51
    SÃO SEBASTIÃO DO CAÍ RS 51
    SAPIRANGA RS 51
    SAPUCAIA DO SUL RS 51
    TAQUARA RS 51
    TRIUNFO RS 51
    VIAMAO RS 51
    AGUAS LINDAS DE GOIAS DF 61
    BRASILIA DF 61
    CABECEIRAS DF 61
    CIDADE OCIDENTAL DF 61
    CRISTALINA DF 61
    FORMOSA DF 61
    LUZIANIA DF 61
    NOVO GAMA DF 61
    PADRE BERNARDO DF 61
    PLANALTINA DF 61
    SANTO ANTÔNIO DO DESCOBERTO DF 61
    VALPARAISO DE GOIAS DF 61
    CAIPE BA 71
    CAMACARI BA 71
    CANDEIAS BA 71
    CATU BA 71
    DIAS D'AVILA BA 71
    ITAPARICA BA 71
    LAURO DE FREITAS BA 71
    MADRE DE DEUS BA 71
    MATA DE SÃO JOÃO BA 71
    POJUCA BA 71
    SALVADOR BA 71
    SÃO FRANCISCO DO CONDE BA 71
    SÃO SEBASTIÃO DO PASSÉ BA 71
    SIMOES FILHO BA 71
    VERA CRUZ BA 71

    12) Where can I buy the SIM Card?

    At authorized dealers or though the site: WHERE TO BUY.

    13) Will I have support in Portuguese when I am in the United States?

    Yes. The support will be available both in English and Portuguese in order to have a more efficient communication.

    14) Can I make a reload in Brazil to someone that is in the United States?

    Yes, it is possible to make reloads in Brazil to any America-Net SIM card through our portal or even using the reload cards available at authorized dealers, and add the reload code to the SIM Card.

    15) If it is an unlimited pre-paid SIM Card why do I need more credits in the United States?

    The pre-paid plan requires a reload every 30 days to revalidate the services, both for unlimited communication within the United States (landline or cellular) as well as the unlimited fixed landline communication to Brazil. To call any cell phone in Brazil, credits will be needed.

    16) My credit card is not international. In this case, how can I buy credits?

    Buying a SIM card or even reloads in Brazil, you will need an international credit card. The purchases done directly at sales sites/stores in the United States and authorized dealers there is no restrictions.

    17) The SIM Card allows 3G and 4G use?

    Yes. The high speed internet service will be available through 3G and 4G in all American territory automatically, according to the specifications of each device. For operation of the 4G technology, the device must be compatible with LTE in 1700MHz and 2100Mhz frequencies (band 4). The specifications of each device must be confirmed with the manufacturer, according to the model and country of origin of manufacture.

    18) Are there limits for data traffic?

    The limits will be according to your pre-paid plan. Check it out here: http://www.americanetmobile.com/planos

    19) In case I go to others cities in the United States, roaming services will be charged?

    Don’t worry. There is no roaming payment for the use in American cities, so no need of extra of credits.

    20) When people call me from Brazil will they pay as international calls?

    No. Anyone who calls your fixed landline Brazilian number in the United States will pay it as a local call. Also, for receiving the calls you will not be charged for roaming.

    21) What happens if I don not reload my cell phone before my valid credits end?

    The SIM Card will be deactivated and the American number disabled. After that you cannot activate it again.

    22) Is there any contract between America Net Mobile and I?

    There is no contract. There is only a license to use the SIM card. In other words, a registration for the use will be done according to the Law of the Communication Services in the United States.

    23) Where can I buy the SIM card in Brazil?

    At authorized dealers or though the site: WHERE TO BUY.

    24) Where can I buy the SIM card in The United States?

    At authorized dealers or though the site: WHERE TO BUY.

    25) What is the difference of buying in Brazil or in the United States?

    Since the SIM card works only in the American territory, when buying in Brazil the activation system will be pre-scheduled and enabled on the date as you wish. When buying the SIM card in authorized sites you can schedule when arriving at your destination. In other words, you can program the SIM card to be activated on your arrival in the United States. If you buy in the United States you can activate through the website or customer support center.

    26) I lost my chip! How can I achieve another one and keep the same numbers?

    Through our call center you can request another one and keep the numbers. The new activation will be charged.

    27) What kind of information the subscriber is allowed to know through the portal?

    The portal allows the access to key information of your plan, the remaining time and even the available credit for use.

    28) What are the terms and conditions for joining the service?

    Click here to open the Terms and Conditions.

    29) How do I set up the internet on my phone??

    Visit our Guide Settings

    30) Can I choose my phone numbers?

    Only the Brazilian number can be chosen at the time of purchase, the American number is automatically generated at the time of service activation.

    31) I need the American number before the activation date. How can I do?

    Unable to obtain the American number without activating the service. We suggest to the customers that anticipate the activation in a few days, at the time of purchase to get the number before the trip. If the purchase was already done​​, you can contact the Customer Service Center of America Net Mobile and request the early activation.

    32) How do I know if my phone is unlocked?

    Most prepaid cell phones and some postpaid already come unlocked from the operator. To find out if yours is unlocked, try inserting a SIM card from another carrier still in Brazil. If you can make calls normally with another SIM card, it means your phone is not locked. If you receive one of these messages, your phone is locked:
    Invalid SIM card.
    Insert correct SIM card.
    Insert the unlock code.
    Insert the NCK code.
    Insert the SPCK code.
    Insert the unlock code network.

    Still have questions? Write for Us: info@americanetmobile.com